Job description
The technical support professional is responsible for providing remote/onsite technical support and services for IBM z/OS and related Software.
In this role, you will apply Problem Determination/Problem Source Identification (PD/PSI)
techniques in diagnosing and resolving complex technical problems for our clients/services teams. You will be collaborating with other worldwide support/development teams and organizations to ensure timely, accurate and seamless solution. Candidate must be able to work as a team and build up relationship across various teams worldwide.
Besides the daily role in maintaining z/OS, candidate will also assist on activities such as requirement gathering on new products to be implemented. The candidate will be required to implement and maintain the solution built.
Required technical skills:
- Experience in troubleshooting z/OS and related software
- Experience in providing routine z/OS system maintenance related tasks
- Experience to solution and implement z/OS related infrastructure:
– SMP/E
– RACF
– DFSMS
– z/OS version upgrade
– z/OS and storage related migration to new hardware
Additional/Optional technical skills:
- Parallel Sysplex
- MQ on z/OS
- DB2 on z/OS
- CICS/Liberty
- Omegamon
- Storage related skills – DS8k, IBM VE, etc
Non-technical skills:
1) Must be fluent in English (written and communication).
2) Technical writing skills.
3) Effective communication.
4) Able to solve problems independently.
5) Work as a team remotely.
6) Open for 24×7 Support model.
7) Customer oriented.
