Job Description :

• Manage and oversee the entire Change Management lifecycle, ensuring compliance with ITIL standards and organizational policies.
• Review, approve, or reject changes within defined SLA timelines based on quality and risk assessments.
• Lead and facilitate Change Advisory Board (CAB) and Emergency CAB meetings,
• Conduct thorough impact assessments and develop risk mitigation plans for all proposed changes, aiming for post-change incident rates below 5%.
• Develop, implement, and update Change Management policies and standards, driving at least one service improvement initiative quarterly.
• Deliver detailed monthly Change Management trend analysis reports with actionable